ISO 9001:2015
Quality management systems — Requirements
Standard Introduction
ISO 9001:2015 is the internationally recognized standard for quality management systems (QMS). It specifies requirements that organizations must meet to consistently provide products and services that meet customer and regulatory requirements while enhancing customer satisfaction through effective process management.
Implemented by over 1 million organizations worldwide, ISO 9001 helps businesses streamline processes, reduce waste, improve customer satisfaction, and make data-driven decisions. The standard is applicable to any organization, regardless of size or industry, seeking to improve operational efficiency and demonstrate commitment to quality.
Scope
Applicable to organizations of all sizes and industries, covering the protection of confidentiality, integrity, and availability.
Structure
Follows the High Level Structure (HLS), ensuring seamless integration with other ISO management standards like ISO 9001.
Certification
Organizations can achieve accredited certification after successfully completing an external audit of their ISMS.
list_alt Core Requirements (Clauses 4-10)
- Context of the organization
- Leadership & Commitment
- Planning & Risk Assessment
- Support & Awareness
- Operation
- Performance evaluation
- Continual Improvement
Official Documentation
ISO 9001:2015 (en)
PDF • 2.8 MB • English • 5th Edition
Online Browsing Platform
External Link • iso.org • Official Preview
Implementation Toolkit
ZIP • 18 MB • Templates & Checklists